Special features of data protection with the Zentralruf der Autoversicherer (Central service centre)

1 Scope

GDV Dienstleistungs-GmbH is the operator of the central service centre and is the officially recognised information office for the determination of the third-party liability insurance company of the other vehicle in the event of traffic accidents pursuant to § 8a Compulsory Insurance Act. Data may be recorded to document authorisation for enquiries with the Zentralruf der Autoversicherer using the online enquiry form via the website www.zentralruf.de or by telephone under the telephone numbers 0800 250 2600 or 040 300 330 300 aimed at determining the third-party liability insurance company.

2 Processing of personal data

The GDV Dienstleistungs-GmbH, as the operator of the Zentralruf der Autoversicherer, only processes your personal data when the GDPR or another legal regulation allows for this or when you have provided consent to the processing of your personal data.

2.1 Enquiry via the online enquiry form

When you submit an enquiry concerning the third-party liability insurance company of the damaging vehicle at the website www.zentralruf.de using the enquiry form, we process your personal data on the basis of Art. 6, Par. 1 lit e) GDPR in connection with § 8a Compulsory Insurance Act (PflVG). The data are necessary to establish your justified interest and your identity.

2.2 Telephone enquiry

When you submit an enquiry concerning the third-party liability insurance company of the damaging vehicle by telephone under the numbers 0800 250 2600 or 040 300 330 300, we process your personal data on the basis of Art. 6, Par. 1 lit e) GDPR in connection with § 8a Compulsory Insurance Act (PflVG). The data are necessary to establish your justified interest and your identity.

2.3 Consent

Several third-party liability insurance companies have asked us to include additional damage data or to inform them when a vehicle insured with them has been involved in an accident. In this case, it is only possible for us to process personal data when the affected party, in this case you, has consented to the data being processed and forwarded to the third-party liability insurance company. You can provide your consent either at our website under the online enquiry form by placing a check or verbally to the agent. Your consent can be withdrawn at any time. The withdrawal of consent does not affect the processing of data prior to the withdrawal.

3 Your rights as the affected party

Please find your rights as the affected party pursuant to Art. 15 to 21 GDPR in the following, as well as additional information in the general data protection information of GDV Dienstleistungs-GmbH.